Thursday, October 7, 2010

Troubleshooting Local Network Computer Time Clocks

Employee time clock software clients connect to the time clock server software over the network and let the time clock server handle all the database processing and file management. Sometimes, firewall or antivirus software may block port communications between the time clock server and the time clock client, thus interfering with the automatic connection process.

Troubleshooting Existing Time Clock Client Connections
If you've been running Virtual TimeClock for some time and time clock clients suddenly stop connecting, you'll you want to verify that the time clock server is up and running. Sometimes, the computer running the time clock server got accidentally shut down and just needs to be restarted. Other times, the time clock server functions have gone offline for some other reason. Launch the Virtual TimeClock Server and check the Status panel. If you see any red 'X's then try restarting the server from the Daemon menu on Mac or Service menu on Windows computers. That should bring everything back online and allow your time clock clients to connect once again.

Troubleshooting New Time Clock Client Connections
If you're having trouble connecting time clock clients for the first time, then the culprit is likely the built-in firewall on the time clock server computer. You'll need to set up a couple of port exceptions within the firewall configuration. Add a new port exception named 'VTC TCP' for port number 56777 with a protocol of TCP. Add a second port exception named 'VTC UDP' for port number 56778 with a protocol of UDP. Now try connecting to the TimeClock Server again.

If you're still having trouble connecting your time clock clients, contact time clock software support for assistance. New antivirus software or an update to the virus definition file are infamous for blocking established network computer time clock connections.

Jeff Morrow
Technical Support Team

1 comment:

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