Friday, October 26, 2012

Front Reception Time Clock

Here's a time clock deployment scenario that I came across recently. A customer wanted the front desk receptionist to be able to clock people in and out because sometimes staff would make it all the way to the front door before they realized they hadn't clocked out for lunch. They wanted the receptionist to be able to clock other employees in and out without having to mess around with a password, but they still wanted password protection turned on for the other employee time clocks scattered around the organization.

We created a new display group called 'Reception' that included all of the employees and turned off user passwords for just that display group. Virtual TimeClock '12 has a ton of flexibility when it comes to deploying time clocks so I rarely encounter scenarios that the time clock software is unable to handle.

Jeff
Technical Support Team
Redcort Software, Inc.

Thursday, October 18, 2012

Custom Out Memos

Out memos are a great tool for updating the time clock software in and out board with temporary status changes that let others know why you're clocked out. At it's simplest, when you stop work your status changes to 'Out' and that's all anybody needs to know until you clock back in. But if you want to use the time clock in and out board as a powerful interoffice communication tool, you can create different out memos to handle different scenarios like 'Gone for the day' or 'On vacation'. You can also create one-time out memos to handle different situations like 'Dr. appt. - back by 3:00pm' or 'Client meeting- call me on my cell'. Custom out memos don't become part of the out memo selection list but are used to temporarily let others know what you're doing when you're off the clock.

How to Enable Custom Out Memos
Before you can start using custom out memos, you need to turn them on for the display group. Turn on administration and choose Display Groups from the Configure menu. Select a display group from the list on the left and click User Actions. Select Custom Out Memos from the list of user actions and save.


How to Use Custom Out Memos
Now when you stop work you can pick Custom Memo from the popup list and enter your one-time note to update the in and out board.



Jeff
Technical Support Team
Redcort Software, Inc.

Thursday, October 11, 2012

In/Out Board Not Refreshing

If you're running your employee time clock software on a Mac and the in/out board list doesn't seem to be refreshing, it's probably the computer's energy saver settings causing the issue. There are two settings that we're concerned about. The first is the slide bar that puts the computer to sleep. We want to make sure it's set to 'Never'. The second setting is a checkbox that puts the hard disk to sleep when possible. This should be unchecked.


It's okay to have the computer display go to sleep. You may also want to make sure there's not a schedule set that is putting the computer to sleep when the time clock is in use.

Jeff
Technical Support Team
Redcort Software, Inc.

Thursday, October 4, 2012

Future Timecard Entries

The time clock software in/out list always reflects the last employee punch status, whether that's in, on break, at lunch, or out. Sometimes the time clock shows an employee clocked out even though they insist they've clocked in. So they clock in again and end up leaving an orphaned time clock entry with just a start time. The issue is likely caused by a future time clock entry. If this happens to you, before you clock in, take a look at the date of the out entry. It's probably for some date in the future and the time clock is just displaying the last employee punch status. This is most often the result of a manual timecard entry that was added by an admin user by mistake.



All you have to do to resolve the issue is turn on administration and click Edit Entries. Select the employee name and the date range the future entry falls into. Now just delete the entry and the in/out list will once again reflect the current punch status for the employee.



Jeff
Technical Support Team
Redcort Software, Inc.