Call your ISP (Internet Service Provider) and have them do 2 things for you:
- Have them assign the router at the location that is running the time clock server a static IP address. Make sure they tell you what it is and write it down. It may take a couple of days for them to get the static IP address for you and it may cost a couple of extra bucks a month. They can program your router to use the new address remotely, or walk you through how to do it over the phone.
- Have them set up a port forward on the router at the location that is running the time clock server (the same router that gets the static IP address) for TCP port 56777. It will need to be forwarded to the IP address of the computer running the time clock server. Don't know what IP address the time clock server computer is using? Launch the Server Manager and you'll see the address under the TCP function. Again, they can do this remotely or walk you through it over the phone.
Once these 2 items are in place, give us a call and we can test the connectivity to make sure you'll be able to connect from home or another location. For those of you who like to read the fine print, we've got complete instructions for setting up web time clocks on the support page of our web site.
See, it's not so hard!
Technical Support Team
Redcort Software, Inc.