Thursday, May 10, 2012

Help Us Help You

Virtual TimeClock users typically contact technical support either because something isn’t working right (support) or they just don’t understand how it's supposed to work (training). Redcort Software technical support team members know that when you have questions about your time clock software, you want answers in a timely manner. Here are some things to have ready when you call in to help us quickly resolve your issue:

1. What version and edition of Virtual TimeClock are you using? Ex: Virtual TimeClock '12 Release 1 Pro Edition. It's easy to find this information in the About window of your time clock program.

  • On Mac, go to the Virtual TimeClock menu and choose About Virtual TimeClock.
  • On Windows, go to the Help menu and choose About Virtual TimeClock.

The About window looks like this:

2. What operating system are you running? Ex: Windows XP Professional, Mac OS X 10.6.8, etc. Here's how to find out:

  • On Mac, go to the Apple menu and choose About This Mac.
  • On Windows, right mouse click My Computer or Computer and choose Properties.

3. Did you receive an error message? If so, what's the exact error message on your screen? Screen shots are really helpful.

4. What changed? Ex: Are you doing something differently? Did your IT person add a new computer to the network?

With that information in hand, we're off to a great start toward figuring out what's going on. You can also call tech support if you have a question on how a time clock feature works, need help upgrading, or just want to make a suggestion to improve Virtual TimeClock.

No matter what the issue, we're here to help!

Technical Support Team
Redcort Software, Inc.

Thursday, May 3, 2012

Time Clock Software Maintenance and Support

What are the advantages of Virtual TimeClock Software Maintenance & Support?

This optional program provides long term, economical, and uninterrupted operation of your time clock software. In other words, it’s a cost effective way to make sure your Virtual TimeClock is always up-to-date. It’s renewed on a yearly basis, so there are no surprise costs for updates, data file repair services, or technical support.

So just what does this mean to you as a customer?

  • It means you'll receive personalized service from trusted, knowledgeable support specialists, who are familiar with your time clock software product and ready to help resolve issues over the phone, email or via live chat.
  • It means you'll receive regular software updates that you can download conveniently from our website if and whenever you want at no additional charge.
  • It means you'll receive our monthly information filled 'Tips & Tricks Newsletter' with helpful hints and ideas on using Virtual TimeClock in real world business situations. 
  • Most importantly,  it means getting answers when you need them from our expert technical support team.

Technical Support Team
Redcort Software, Inc.