Thursday, June 24, 2010

Finding Employee Time Clock Software Help and Support

It can be a frustrating thing to be using a software program and get stuck. It's even more frustrating when you can't find the help or support you need to keep moving forward. We've spent a lot of time making our Virtual TimeClock software intuitive and easy to use, but sometimes you may need assistance getting up and going again after a computer crash, or maybe you just forgot how to assign worker overtime rules. We have a large number of resources available to help you find the information, support, and help you're looking for.

Time Clock Program Help
Virtual TimeClock comes with a comprehensive built-in help system. From the Help menu, choose Virtual TimeClock Help. You can look through a complete table of contents, search an index of keywords, or perform your own topic search. This same information is also available as a User's Guide in PDF format that you can link to directly from the Help menu.

Redcort Software Web Site Help
You can also access the time clock software support web site directly from the Help menu within Virtual TimeClock. There's a ton of help, support, and information available on the web site, like documentation guides available for installing, getting started, upgrading, and using every edition of Virtual TimeClock. You'll also find a list of frequently asked questions organized by topic, an up-to-date and relevant support blog, an archive of our popular 'Tips & Tricks' newsletter, and how-to articles covering some of our most popular training topics. These are all free, self-service resources that are available 24/7.

Personalized Training and Technical Support
We have technical support and training specialists available free for all customers evaluating Virtual TimeClock and for 30 days following a license purchase. Support and training remain free for customers enrolled in our optional time clock software maintenance and support program. Customers not enrolled can purchase a support incident anytime they need personalized assistance. You can talk to a U.S. based support specialist Monday - Friday from 8AM to 5PM PST via phone or live chat. Or drop us an email and we'll respond back to you promptly the next business day.

With all of these options, you shouldn't have any trouble finding the help you need when you need it.

Jeff Morrow
Help Desk

1 comment:

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