We still occasionally have customers upgrading from version 5 of Virtual TimeClock. If that's you, then you'll need to download the separate version 5 time clock data converter from the website. It takes about 30 seconds to convert the average size data file and you get to maintain all of your timecard history from prior versions of Virtual TimeClock. The data converter will even locate your current version 5 data file for you. If it finds more than one, it will ask you to select the file you want to convert.
Database conversion failures are very few and far between. If you get a conversion failure notice on Windows, it's probably because you didn't quit your version 5 Virtual TimeClock program. Simply quit the time clock and run the conversion again.
Tier 2 Tech Support
Redcort Software Inc.