One of the reasons time clock clients fail to connect to the time clock server is because the IP address of the time clock server computer changes. The reason this happens is because the computer running the time clock server is receiving a dynamic IP address from the router. This makes it easy on the end user since no configuration is required to set up your computer and use the Internet, but your computer may get a different address the next time the computer is turned on. That's why your time clock software works perfectly for months until you get hit with a power outage, or someone turns off the computer. When the computer is started again, clients can't connect and you get a message like the following when you launch the Server Manager.
You'll also need to set a static IP address on the time clock server computer if you plan on using Virtual TimeClock over the Internet. Here are some easy instructions for assigning a static IP address on Windows computers.
Setting a Static IP Address on Windows XP
Setting a Static IP Address on Windows Vista
Setting a Static IP Address on Windows 7
When you give a static IP address to a computer, the router may not know that address is being used so it may try to give it to another computer later. So you'll want to give your computer an IP address that's not likely to be given out to others.
Technical Support Team
Redcort Software, Inc.