Time Clock Software Printing Problems

A couple times a year we talk to time clock software users who are having trouble printing their employee timecards, or the timecards print but the format isn't correct, or they're just getting gibberish instead of employee hours and overtime. The common response is "They were printing just fine yesterday." Here are some questions you can ask and some things to check to help you determine what may have changed.

Here are some questions to ask:

• Did you add a new printer?
• Can you print from another program?
• Can you print employee timecards to a different printer?

Here are some things to check:

• Make sure the computer has a default printer set.
• Make sure the default printer isn't a label or receipt printer.

Here are some things to do:

• Update your printer driver. Go to the manufacturer website and see if there's an update to the printer driver.
• Delete and reinstall the printer.

If you're still having problems getting your employee timecards to print, then contact us and we'll be happy to help.

Jeff
Technical Support Team
Redcort Software, Inc.