Making Time Clock Activities Inactive

You already know Virtual TimeClock is the best time and attendance system for keeping track of employee hours for payroll. But it's also a great tool for tracking time spent on different projects, jobs, or customers. We call them 'Activities'. Activities are easy to add, and you can name them whatever you want. Once a job has been completed, you'll want to remove the activity from the current selection list so it's no longer available when clocking in or starting new activities.

From the Virtual TimeClock Administration Window, click Configure and then Activities to change the status. Don't worry! Activities are still available when running historic reports and can be made active again if needed.

Jeff
Technical Support Team
Redcort Software, Inc.

Clock Out Even Faster

Out memos are temporary notes that are left when an employee stops working and are not included on employee timecards. Multiple out memos are great when using the time clock's in/out board interface but not necessary, especially when clocking in and out from a time clock kiosk with a PIN or Passcode. If you want to streamline the clock out process, then you can remove all but one of the out memos. This will eliminate the extra popup menu when stopping work for the day.

Turn Administration On from the File menu and from the Configure menu, choose Display Groups. select your display group and click Out Memos. Unselect the extra out memos and save.

Congratulations! You've just eliminated an extra step when clocking out.


Jeff
Technical Support Team
Redcort Software, Inc.

Time Clock Preferences

Virtual TimeClock Preferences allow the time clock software user to change the name display sort when using the in/out board, change the sound the program makes when clocking in and out, and adjust the sound volume. Preferences can be found under the Virtual TimeClock menu on Mac computers and under the Edit menu on Windows computers.

The user access settings and in/out board list columns have been moved to the display group settings in Virtual TimeClock '12. Display groups can be found under the Configure menu in the Administration window.


Jeff
Technical Support Team
Redcort Software, Inc.

Help Us Help You

Virtual TimeClock users typically contact technical support either because something isn’t working right (support) or they just don’t understand how it's supposed to work (training). Redcort Software technical support team members know that when you have questions about your time clock software, you want answers in a timely manner. Here are some things to have ready when you call in to help us quickly resolve your issue:

1. What version and edition of Virtual TimeClock are you using? Ex: Virtual TimeClock '12 Release 1 Pro Edition. It's easy to find this information in the About window of your time clock program.

• On Mac, go to the Virtual TimeClock menu and choose About Virtual TimeClock.
• On Windows, go to the Help menu and choose About Virtual TimeClock.

The About window looks like this:

2. What operating system are you running? Ex: Windows XP Professional, Mac OS X 10.6.8, etc. Here's how to find out:

• On Mac, go to the Apple menu and choose About This Mac.
• On Windows, right mouse click My Computer or Computer and choose Properties.

3. Did you receive an error message? If so, what's the exact error message on your screen? Screen shots are really helpful.

4. What changed? Ex: Are you doing something differently? Did your IT person add a new computer to the network?

With that information in hand, we're off to a great start toward figuring out what's going on. You can also call tech support if you have a question on how a time clock feature works, need help upgrading, or just want to make a suggestion to improve Virtual TimeClock.

No matter what the issue, we're here to help!

Angie
Technical Support Team
Redcort Software, Inc.

Time Clock Software Maintenance and Support

What are the advantages of Virtual TimeClock Software Maintenance & Support?

This optional program provides long term, economical, and uninterrupted operation of your time clock software. In other words, it’s a cost effective way to make sure your Virtual TimeClock is always up-to-date. It’s renewed on a yearly basis, so there are no surprise costs for updates, data file repair services, or technical support.

So just what does this mean to you as a customer?

• It means you'll receive personalized service from trusted, knowledgeable support specialists, who are familiar with your time clock software product and ready to help resolve issues over the phone, email or via live chat.
• It means you'll receive regular software updates that you can download conveniently from our website if and whenever you want at no additional charge.
• It means you'll receive our monthly information filled 'Tips & Tricks Newsletter' with helpful hints and ideas on using Virtual TimeClock in real world business situations. 
• Most importantly,  it means getting answers when you need them from our expert technical support team.

Angie
Technical Support Team
Redcort Software, Inc.

Are Your Time Cards Slowing Down?

I recently worked with a customer who was having an issue with their time clock. They’ve been using the Virtual TimeClock Network Edition for about 4 months to keep track of time spent on different projects. They have about 50 employees changing activities numerous times throughout the day. The customer noticed it was taking longer and longer for them to run activity reports. After poking around for a couple of minutes we discovered they had never closed a payroll period. His response is one I hear often, “I didn’t know I was supposed to.” We brought his payroll period current and his reports are lightning fast again.

Most businesses follow the following steps to prepare employee hours for payroll processing and start a new payroll period:

1. Review employee timecards 
2. Edit employee hours 
3. Process payroll 
4. Close payroll period

If you’ve never closed a payroll period, you’ll want to verify your payroll settings first. Go to the Configure control panel and choose Payroll Period. Set your payroll frequency (how often you get paid) and the current period start date.

Jeff
Technical Support Team
Redcort Software, Inc.

Out of Time Clock Licenses?

Virtual TimeClock Network Edition licensing is based on the total number of computer connections using the time clock. Once a time clock client connects to the time clock server, it will register itself and use a license. That license still remains in use if the time clock gets turned off or even removed from that computer. If you get an out of license message when connecting to your Virtual TimeClock Server, asking these simple questions first may help you solve the issue on your own.

• Has Virtual TimeClock been installed on any new computers?
• Have you moved any computers?

If you get a new computer or move your time clock to a different computer, you'll need to remove the registration of the old time clock client from the Virtual TimeClock Server Manager. To remove the old computer registration:

1. Launch the Virtual TimeClock Server Manager.
2. Click the Licenses toolbar button.
3. On the right hand side you'll see a list of registered computers. Select the name of the old computer and click Remove Client. 

If the name of the registered computers doesn't help you pick the right one, then you can delete all of the registered clients that have a red status indicator showing they're currently disconnected. It's also not uncommon for your IT support to inadvertently use client licenses when they're remotely installing or maintaining your time and attendance system.

Angie

Technical Support Team

Redcort Software, Inc.