Time Clock Clients Not Refreshing

The beauty of networked computer time clock software is that the status of each employee is instantly available on every time clock, in real time. This means if I clock out using the employee time clock in the warehouse, that my manager sitting in his office sees my status change to 'Out' from the convenience of his own computer time clock. This is an extremely efficient method for monitoring and managing employees.

If you notice that your Virtual TimeClock software is not updating in real time, or you go to use a time clock client and there's a noticeable delay when clocking in or out, then it's likely you have some energy saver settings that need to be adjusted. This is far more common on Mac than Windows.

Energy Saver Settings on Mac

On Mac, go to System Preferences and open the Energy Saver control panel. Make sure the slide bar for putting the computer to sleep is set to 'Never'. Also make sure the checkbox for putting the hard disk to sleep is not checked. It's fine to allow the computer display to go to sleep, just not the computer.

Power Options on Windows

On Windows, you'll also want to make sure the computer is not set to go to sleep. Go to Control Panel, then Hardware and Sound, then Power Options. Click Change when the computer sleeps in the left pane. Make sure the option for putting the computer to sleep is set to 'Never'.

Jeff Morrow

Technical Support Team

Redcort Software

New Time Clock Software Clients

If you've purchased new Virtual TimeClock software clients, or you need to reinstall your time clock client software, then you'll want to make sure you download the correct version of the software for your registered time clock licenses. Clients must be on the same version as the time clock software server in order to successfully connect. It's easy to check what version you need by going to one of your existing clients.

On Mac, go to the Virtual TimeClock menu and choose About Virtual TimeClock. On Windows, go to the Help menu and choose About Virtual TimeClock.

In the above example, you'd be using Virtual TimeClock '10 Release 2. If you need to install an older version of your time clock software, we have releases going back several years on the time clock software download archives section of our website.

Jeff Morrow

Technical Support Team

Redcort Software

Time Clock Administrators

In many organizations, Virtual TimeClock functions as a mechanical punch clock replacement so we've made it flexible to deploy your time clock software as a personal time clock on each employee's individual Mac computer or Windows PC, or as a time clock station on various computers throughout your organization. Virtual TimeClock doesn't require a password to login to the software because we want to make it easy for any worker to walk up to the time clock station and quickly punch in or out. Users can only use the functions that they've been given access to as confirmed by their password.

Since every user is assigned a password and an access level, there's no generic or system level administrative password. So don't panic if you think you've misplaced the admin password, remember there's a user account in your Virtual TimeClock software that's designated as a time clock software administrator.

If your time clock administrator is no longer around, please contact a member of our time clock software technical support team and we'd be happy to help you set up a new time clock software administrator.

Jeff Morrow

Technical Support Team

Redcort Software